Privacy Policy

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Privacy Policy – Kinetix Insulation

Effective date: 2026

At Kinetix Insulation (“we”, “us”, or “our”), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website and when you engage with our services for multifoil insulation installation. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

A. Information You Provide to Us

Contact details: name, email address, phone number, company (if applicable).

Project information: address, project type, scope, preferred contact method, and any questions or requests.

Communications: records of your correspondence with us (including via phone, email, or chat).

B. Information Collected Automatically

Technical data: IP address, browser type, device, operating system, referral source, pages visited, and timestamp.

Usage data: how you interact with the site, including pages viewed and features used.

Cookies and similar technologies: session cookies and persistent cookies to improve site functionality and analytics.

C. Sensitive and Special Categories

We do not intentionally collect sensitive personal data (e.g., health information, racial or ethnic origin). If you provide such information voluntarily, we will handle it in accordance with this policy.

2. How We Use Your Information

To provide, maintain, and improve our insulation services, including project planning, quotes, scheduling, and aftercare.

To respond to inquiries, requests, and customer support needs.

To communicate about orders, service updates, and promotional information (where you have consent or if required by law).

To personalize your experience on our website and understand how our services are used.

To comply with legal obligations, enforce our terms, and protect our rights and safety.

3. Lawful Bases for Processing (where applicable)

Consent: When you have given explicit permission for a specific use.

Contractual necessity: To perform a contract or take steps at your request before entering into a contract.

Legal obligation: To comply with laws and regulations.

Legitimate interests: For purposes such as improving our services and security, provided your rights do not override these interests.

4. Sharing Your Information

Service providers: We may engage trusted partners (e.g., website hosting, email delivery, analytics) to process information on our behalf.

Business transfers: If we merge with or are acquired by another entity, your information may be disclosed or transferred as part of the transaction.

Legal requirements: We may disclose information if required by law, to protect our rights, or to respond to lawful requests by public authorities.

With your consent: We may share information with third parties when you have given explicit consent.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK or European Economic Area (EEA). We will ensure adequate safeguards are in place for such transfers in line with applicable data protection laws.

6. Data Retention

We keep personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

We may retain certain information for record-keeping, dispute resolution, or as required by our policies.

7. Your Rights

Depending on your location, you may have rights including:

Access: Request a copy of your personal data.

Correction: Update or correct inaccurate data.

Deletion: Request deletion of your data, subject to legal obligations.

Restrict processing: Limit how we use your data.

Object: Object to processing based on legitimate interests or direct marketing.

Data portability: Request a copy of your data in a commonly used format.

To exercise these rights, contact us at [email address]. We will respond in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies to enhance site functionality, analyse usage, and support marketing efforts.

You can manage cookies via your browser settings. Some features may not function correctly if cookies are disabled.

9. Security

We implement reasonable administrative, technical, and physical measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

No method of transmission over the internet or electronic storage is perfectly secure; we strive to use commercially reasonable security measures.

10. Marketing Communications

You may opt in to receive news, promotions, or other communications. You can unsubscribe at any time via the link in emails or by contacting us.

We will respect withdrawal of consent and adjust our communications accordingly.

11. Data Processing for UK/EU Residents

If you are in the UK or EU, your data is processed in compliance with UK GDPR/EU GDPR and applicable data protection laws.

You have rights under these laws, as described above.

12. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If we become aware that a child has provided personal data, we will take steps to delete it or obtain parental consent as required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date.

14. How to Contact Us

Email: richard@kinetixinsulation.co.uk

Postal address: 9 Kingsholm close Binley Coventry CV3 2UQ

Phone: 07463964985

If you have any questions or concerns about how we handle your personal data, please contact us.